01323 928523
otzibrew's mission is to give you a break from the coffee habit, and introduce a whole new drinking experience to your lifestyle. We believe it's a journey worth taking with our new Organic Dandelion & Burdock Root Medium Roast Coffee Alternative which is a natural source of fibre that supports the growth and maintenance of live, friendly bacteria in your gut microbiome, while giving the satisfaction of coffee without the caffeine come down.
UK Delivery
We offer FREE Royal Mail Tracked delivery on all UK orders over £40.
Orders under £40 are charged £3.99 for Royal Mail Tracked delivery. There is no weight limit on UK deliveries.
Europe
Delivery is charged at £10 per kg and is calculated automatically at checkout.
Rest of the World
Delivery is charged at £15 per kg and is calculated automatically at checkout.
Unfortunately, we are unable to ship to Brazil, Singapore, Finland, Sweden, Norway, Denmark, Luxembourg, Spain or the Republic of Ireland.
Please note that we cannot send liquids over 100ml outside the UK.
As international deliveries are handled by local postal and courier services, we cannot guarantee delivery times once your order has left the UK.
Dispatch Times
Orders placed before 12:00pm (midday), Monday to Friday (excluding Bank Holidays) are usually dispatched the same working day.
While we always aim to dispatch orders as quickly as possible, processing times may be slightly longer during particularly busy periods.
Returns
If there is a problem with your order, please contact us by email within 7 working days of receiving it. We will provide a returns label and, once the item has been received and inspected, we will either issue a refund to your original payment method or send a replacement.
If you have changed your mind or ordered the wrong product, please contact us by email within 7 working days. We will be happy to arrange a refund or exchange. Please note that you will be responsible for the cost of returning the item.
We provide free returns only where we have made an error with your order or if your item has arrived damaged.
To be eligible for a refund or exchange, all returned items must be unopened and in full resaleable condition.
All agreed returns must be received by us within 14 days of the return being authorised for a refund or exchange to be processed.